WHAT IS YOUR PROCESS FOR SENDING GOODS?

1. Getting order from you.

2. Sending Flexclearing your supplier's full info.

3. Sending and confirming your commercial invoice and packing list to Flexclearing.

4. Flexclearing contact shpr for picking up

5. Goods be picked up to Flexclearing warehouse.

6. Flexclearing sending weight and volume info(courier)/draft B/L(air)  with debit note to customer for confirmation.

7. Getting payments to Flexclearing account.

8. Customs declaration in China.

9. Handing over to airport/courier warehouse.

10. Flexclearing follow up till delivery.

11. Closing this file.

DO YOU OFFER GOODS INSURANCE? 

Yes, we charge you 0.3% of goods value.

WHAT DOCUMENTS NEED FOR COURIER?

Commercial invoice with full info.

WHAT DOCUMENTS NEED FOR AIRFREIGHT?

Commercial invoice and pakcinglist

CAN YOU SEND GOODS WITH BATTERY AND WHAT DOCS NEED?

Below two types of battery goods is accept by PXD:

Cells or batteries contained in equipment or we say Cells or batteries installed in equipment(PI 967,PI 970)

Cells or batteries packed with equipment or we say cells or batteries contained in a package with associated electronic equipment--with the batteries not installed in the equipment(PI966,PI969)

But PI 965 PI 968 need to check case by case:

Cells or batteries only, or we say cells or batteries in a package, without electronic equipment.

All above battery goods need MSDS,UN38.3 for checking before sending. If don’t have docs, need check with us case by case.

 

HOW DO I MAKE A CLAIM IF MY GOODS ARE LOST OR DAMAGED BY THE COURIER? 

First, highly recommend you buy insurance if your send high value goods. Second, please claim in correct procedure as below:

Ø  Applying the confirmation proof for the lost/damaged goods from airline/courier company when you received the goods the first time.

Ø  Remarking on the POD/receipt form on site, how many ctns/goods is lost/damaged and scan and send to us.

Ø  Taking relative picture with AWB number.

 

INSURANCE COMPANY WILL PAY US ALL OF MY LOST IF I BUY INSURANCE FOR MY GOODS?

Even if you buy insurance, the insurance company will only cover the loss other than the deductible (normally usd400 or 5% of total value,take the bigger one)

ARE TRANSIT TIMES GUARANTEED? 

If the goods are located in the same city as the departure airport(Shenzhen/Guangzhou/ShanghaI/Beijing/Hongkong), picking up need 0.5-1day.if goods in other Chinese city, picking up normally need 1-3days.

Customs clearing need 0.5-1days.

Transport from Shenzhen to Hongkong need 1 day.

Destination agent clearing and delivery need 2-3 work days, sometimes 4days depends on the situation.

Normally, 4-6days to door after departure for courier service like DHL,UPS,Fedex.

Normally, 2-5days to airport after departure for air freight service.

We do our best to offer reliable transit times, but occasional delays through customs and other factors out of our control can happen. It’s always a good idea to plan enough time for your shipment to reach its destination. 

HOW IS COST DETERMINED? 

We base the cost of your shipment on two main guidelines: the destination and the size and weight. Size and weight are determined by ‘actual’ weight and the ‘dimensional’ size. 

DOES THE FINAL CHARGE INCLUDE TAXES? 

Duties and taxes charged by the importing country are not included in the final charge under courier service. 

Duties and taxes charged can be included under DDP incoterms, need inquiry case by case with full details info(hccode,goods value is necessary).

WHAT ARE SURCHARGES? 

Surcharges are any additional shipping charges or fees that are applied. You are responsible for any surcharges that incur, which vary from carrier to carrier. Factors include items that are heavy in weight, particularly large items, or if special handling is required. Surcharges may also apply to shipments with destinations in remote areas. In addition, fees may incur for any delayed or postponed goods upon carrier arrival.