- WHAT ARE SURCHARGES? 2018-06-20
- DOES THE FINAL CHARGE INCLUDE TAXES? 2018-06-20
- HOW IS COST DETERMINED? 2018-06-20
- ARE TRANSIT TIMES GUARANTEED? 2018-06-20
- HOW DO I MAKE A CLAIM IF MY GOODS ARE LOST OR DAMAGED BY THE COURIER? 2018-06-20
- WHAT DOCUMENTS NEED FOR AIRFREIGHT? 2018-06-20
- WHAT DOCUMENTS NEED FOR COURIER? 2018-06-20
- DO YOU OFFER GOODS INSURANCE? 2018-06-20
- WHAT IS YOUR PROCESS FOR SENDING GOODS? 2018-06-20
HOW DO I MAKE A CLAIM IF MY GOODS ARE LOST OR DAMAGED BY THE COURIER?
Abstract：First, highly recommend you buy insurance if your send high value goods. Second, please claim in correct procedure as below:
1.Applying the confirmation proof for the lost/damaged goods from airline/courier company when you received the goods the first time.
2.Remarking on the POD/receipt form on site, how many ctns/goods is lost/damaged and scan and send to us.
3.Taking relative picture with AWB number.
INSURANCE COMPANY WILL PAY US ALL OF MY LOST IF I BUY INSURANCE FOR MY GOODS?
Even if you buy insurance, the insurance company will only cover the loss other than the deductible.
FAQ
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